Terms of Service

Last updated: 7 November 2026

1. Agreeing to these terms

By creating an account or using Qevili, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use Qevili.

2. Who can use Qevili

You must be at least 13 years old, or older if your local law requires, and able to enter a binding agreement. If you use Qevili for a business, you confirm you can accept these terms for that business.

3. Your account

• Give us correct information and keep it up to date.
• Keep your login codes and devices safe. You are responsible for what happens on your account.
• One person or business per account. Do not sell or transfer your account.

4. Acceptable use

You agree not to:

• Break the law or help others to break it.
• Harass, threaten, scam, impersonate or abuse anyone, or share content that sexually exploits children. We report this to the authorities.
• Send spam or unwanted bulk messages, or message people who have blocked you.
• Share malware, or try to break, overload or reverse engineer Qevili or get into accounts that are not yours.
• Collect other people's information without their permission.
• Use the Qevili Business API in a way that avoids its limits, privacy rules or message requests.

5. Your content

You own the content you send. You give us the permission we need to store it, deliver it to the people you choose and show it in the app. You are responsible for your content and for having the right to share it.

6. Reports, blocks and enforcement

You can block and report people and content. We may remove content, limit features, suspend or close accounts that break these terms or put others at risk. Where possible we will tell you why, and you can contact [email protected] to appeal.

7. Blue tick

A blue tick shows that Qevili has reviewed an account. We decide, at our discretion, whether to give or remove it, and we may ask for documents. We may remove a tick if the information was not correct, the account breaks these terms, or the pack that comes with it ends.

8. Qevili Business, packs and the API

• Business features, the API and bulk messages are offered through paid packs. Prices and limits are shown on the Qevili Business pricing page and when you apply.
• Payment for packs is made on our website, not inside the app, when payments are available.
• If a pack ends, there is a short grace period. After it, the blue tick and bulk messages stop. Normal chats and calls keep working.
• API messages are delivered inside the Qevili app only. People can accept, block or report your business. We may set or change rate limits and may pause keys that are misused.

9. Calls and emergencies

Calls use the internet and may not work well on a weak connection. Qevili is not a replacement for a phone line and cannot be used to call emergency services.

10. Availability and changes

We work to keep Qevili running but cannot promise it will always be available or free of errors. We may add, change or remove features. We will give notice of changes that matter.

11. Ending your use

You can stop using Qevili and delete your account in the app at any time. We may suspend or close an account as described in section 6.

12. Our responsibility

Qevili is provided "as is". To the extent the law allows, we are not responsible for indirect or consequential losses, or for what other users send or do. Nothing in these terms limits rights you have under law that cannot be limited.

13. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai can hear disputes, unless the law where you live gives you other rights.

14. Changes to these terms

If we change these terms in an important way, we will tell you in the app or by email before the change takes effect. If you keep using Qevili after that, you accept the new terms.

15. Contact us

Questions about these terms: [email protected].